ON-DEMAND WEBINAR

Real-Time Shipment Tracking Software: Reduce WISMO Calls with cadisTRACK

Duration

Watch the recording: see how cadisTRACK gives your customers a branded, real-time tracking portal — live ETAs, proof of delivery and far fewer “Where is my order?” calls.

The Challenge

  • Customers keep calling or emailing to ask "where is my order?" — overloading support teams with status requests that shouldn't need a human.
  • Generic or static tracking pages don't reflect what's actually happening on the road, eroding customer trust in delivery promises.
  • Building a branded, real-time tracking experience from scratch means backend development most logistics teams don't have the time or budget for.

Why watch this webinar?

cadisTRACK is CADIS's real-time, brandable shipment tracking software for logistics providers. In this on-demand session, you'll see how it gives your customers a live view of every shipment — from pickup to proof of delivery — powered directly by operational data from the CADIS TMS. No login for your customers, no new backend for your team.

What You'll Learn
✓How customers track a shipment with just a tracking number and postal code — no account, no login.
✓How live ETAs are recalculated from real GPS and driver activity, not static estimates.
✓How proof of delivery and a timestamped history support audits and dispute resolution.
✓How to run a white-label tracking portal on your own domain, with your logo and colors.
Topics Covered
Real-time shipment trackingLive ETA updatesProof of deliveryWhite-label portalFewer WISMO calls

How It Works: From Tracking Number to Proof of Delivery

cadisTRACK connects natively to the CADIS TMS and the cadisCONNECT API — no custom development and no separate system for existing CADIS customers.

01

Customer access

Customers open their tracking page via a secure link, or by entering a tracking number and postal code on the portal.

02

Live tracking

The portal shows the current status, current stop and next planned stop, with geolocation updates sourced directly from driver activity.

03

ETA & updates

ETAs are recalculated automatically as the driver progresses, so customers always see the most accurate arrival window.

04

Proof of delivery

Once delivered, the status changes to “Delivered” with full delivery details and a timestamped proof of delivery, kept for audits and disputes.

Built to Carry Your Brand, Not Just Ours

  • White-label portal — Your logo, colors and domain (e.g. tracking.yourcompany.com) at every customer touchpoint.
  • GDPR-compliant and mobile-optimized — Designed for data protection from the ground up, and works on any device.
  • Third-party friendly — Native CADIS integration by default, with a standard API for third-party systems.

Who Should Watch

This session is for 3PLs, freight forwarders and parcel and courier providers who want to give their customers a professional, branded tracking experience — and take “Where is my order?” requests off their support team — without adding backend complexity.

Trusted by Tier-1 European Logistics Operators

cadisTRACK is used by logistics providers including Würth, DSV, Fegime, Arla, Rhenus and Fega & Schmitt.

FAQ

Does cadisTRACK require a new backend integration?

No. For existing CADIS customers, no additional backend integration is required: cadisTRACK connects natively to the CADIS TMS and the cadisCONNECT API. For third-party systems, a standard API integration is available.

How accurate are the ETA updates?

ETAs are continuously recalculated from live GPS data and the driver's actual route progress — not from scheduled status updates — giving customers the most accurate arrival window for every shipment.

Key Takeaways

By the end of the session, you'll know how to give customers e-commerce-level tracking transparency using the data you already have in CADIS.

You'll also see how live ETAs and proof of delivery reduce inbound status requests and strengthen trust in your delivery promises.

Register to Watch the Recording

The full session is available in three languages. Choose the one that works best for you:

Register and watch

Fill in a short form and we'll send you the full recording in your language.

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Prefer a live walkthrough?

Ask our team for a personal demo of cadisLEM, at a time that suits you.

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