Case Study

3PL & Logistics Service Providers

Standardize and automate PUD processes across multiple customers with configurable, customer-specific workflows. cadis® PUD's flexible rule-based architecture allows 3PLs to offer tailored delivery processes per customer — without adding operational complexity.

About Company

3PLs and logistics providers manage shipment tracking for a wide range of customers,each with different branding expectations and communication needs. Relying on ageneric or carrier-branded tracking experience makes it harder to stand out andreinforce the provider's own brand throughout the customer journey.

Ascustomers increasingly expect e-commerce-level visibility into their shipments,3PLs need a tracking solution that reflects their own identity — not theunderlying carrier's — while requiring no additional backend complexity ordevelopment investment.

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The Problem

Providinga professional, branded tracking experience is difficult when shipment statusdata comes from multiple carriers and systems, each with its own format andupdate cadence. Without a unified, brand-consistent solution, 3PLs riskinconsistent communication and missed opportunities to reinforce their value.

Tracking pages and notifications carry the carrier's branding instead of the 3PL's own brand, weakening client relationships

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Shipment status data is scattered across multiple carrier systems, making it hard to offer one consistent tracking experience.
Building a custom, branded tracking portal in-house requires development resources most 3PLs don't have available.
Customers contact support directly for delivery updates, increasing WISMO calls and operational workload.
There is no easy way to differentiate the service offering from competitors relying on the same carrier tracking tools.

Our Solution

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LOCATION

Munich, Germany

INDUSTRY

120+

SOLUTION

Express & Parcel Service

IMPLEMENTATION

2025

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