Case Study

Last-Mile Delivery Shipment Tracking

Improve customer communication and reduce failed delivery attempts with accurate, live ETAs and real-time shipment tracking status updates. cadisTRACK gives last-mile operators the shipment tracking tools to keep recipients informed at every step — so they are ready to receive their delivery and fewer attempts are needed.

About Company

A regional last-mile delivery operator servingresidential and business. As parcel volumes grew, thecompany relied on manual dispatcher updates and generic "your package ison the way" notifications, giving recipients no real indication of when acourier would actually arrive.

Withgrowing e-commerce demand, the client needed a way to match the trackingexperience customers already expect from large carriers — accurate ETAs, livestatus updates, and a branded tracking page — without building this capabilityin-house.

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The Problem

Withoutreal-time shipment tracking, last-mile teams face a recurring cycle of misseddeliveries, repeat attempts, and reactive customer service.

Recipients were rarely home when couriers arrived, leading to repeated delivery attempts
Customer service received high volumes of "where is my order" (WISMO) calls
Dispatchers had no live visibility into delays caused by traffic or route changes
ETAs shared with customers were static and often inaccurate by the time of delivery
There was no branded, self-service tracking experience to reduce inbound support load

Our Solution

CADIS implemented cadisTRACK, giving the operator a live, branded shipment trackingportal connected directly to route and stop data from the delivery fleet.Recipients receive automatic notifications with real-time ETA windows thatupdate dynamically as the courier's position changes throughout the day.

Dispatchteams gained a live operational view of every shipment in transit, allowingthem to proactively flag delays and communicate changes before the customerneeds to ask. The result is a shipment tracking experience that matches thetransparency customers expect from major carriers — delivered entirely underthe operator's own brand.

LOCATION

Munich, Germany

INDUSTRY

120+

SOLUTION

Logistics / Transportation

IMPLEMENTATION

2026

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