Case Study

Last Mile Delivery

Optimize daily delivery tours and ensure on-time customer deliveries. cadis® PUD combines intelligent route planning and automated dispatching to maximize the efficiency of last-mile operations — reducing costs and improving customer satisfaction on every tour.

About Company

Last-mile delivery is the most visible — and most expensive — part of the supply chain. Fleets of vans and couriers navigate dense urban routes, tight delivery windows and rising customer expectations for real-time tracking, all while balancing volume, driver capacity and cost per stop.

As delivery volumes grow, planning tours manually or relying on static route sheets and phone calls is no longer sustainable. Delivery operators need software that plans efficient routes, dispatches drivers automatically, and gives full visibility into every tour as it happens.

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The Problem

Without intelligent planning and real-time visibility, last-mile operations struggle to keep pace with rising delivery volumes and tighter customer expectations. Manual dispatching and static routes leave little room to react when plans change during the day.

Dispatchers plan routes manually in spreadsheets, with no way to account for real-time traffic, order changes or driver availability.
There is no live visibility into where each driver and vehicle is during the day, making it hard to give customers an accurate delivery ETA.
Last-minute order changes and cancellations cannot be inserted into an existing tour, forcing dispatchers to rebuild routes or delay deliveries.
Failed delivery attempts and missed time windows are common because customers aren't proactively notified when a driver is running early or late.
Comparing planned versus actual tour performance is difficult, making it hard to spot inefficient routes or recurring delays.

Our Solution

cadis® PUD gives last-mile delivery operators one platform to plan, dispatch and track daily delivery tours — combining intelligent route optimization with real-time visibility of every driver and stop.

With automated dispatching, dynamic order insertion and live ETA tracking, dispatchers can adapt tours throughout the day, keep customers informed, and complete more deliveries on the first attempt — reducing cost per stop and improving service levels across the fleet.

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LOCATION

Munich, Germany

INDUSTRY

120+

SOLUTION

Logistics / Transportation

IMPLEMENTATION

2025

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