Case Study

Parcel & Courier Services

Parcel and courier networks run on speed, stop density and constant change. cadis® PUD gives high-volume pickup and delivery operations real-time visibility, dynamic order insertion and automated ETA notifications — so dispatchers plan less and couriers deliver more.

About

Parcel and courier networks handle hundreds of pickups and deliveries a day, across constantly changing addresses, time windows and customer priorities. New orders arrive throughout the day, drivers face traffic and delays, and customers expect the same accurate, e-commerce-level delivery experience they get from major carriers. Managing this manually — or with tools built for lower-volume, static routes — limits how far an operation can scale.

The Problem

Dispatchers can't insert new pickup or delivery orders into an active route without manually rebuilding the entire tour.

Dispatch has no shared, real-time view of route progress, delays or exceptions across hundreds of daily stops.
Static ETAs shared with customers lead to missed delivery windows and costly repeat attempts.
Manual, rule-based dispatch decisions (zone, vehicle type, SLA, customer priority) don't scale as parcel volume grows.
Proof of delivery and driver feedback arrive late or on paper, delaying billing and customer service resolution.

Our Solution

cadis® PUD is purpose-built pickup and delivery software for parcel and courier networks. It combines constraint-based route optimization, automated pre-dispatch through the cadis® Rules Engine, live vehicle tracking and continuously updated ETAs in a single platform.

New orders can be inserted dynamically into live routes without manual re-planning, dispatchers get a real-time map of every vehicle, stop and exception, and customers automatically receive accurate, up-to-date delivery windows — reducing WISMO calls and failed attempts even as volume grows.

Why Parcel & Courier Operators Choose cadis® PUD

Dynamic order insertion — add pickups and deliveries to active routes in real time, without manual re-planning.
Automated dispatch — the cadis® Rules Engine assigns orders by zone, vehicle type, SLA and customer priority automatically.
Real-time tracking — dispatchers see every vehicle, stop and delay on one live map.
Live ETA notifications — customers get accurate, continuously updated delivery windows, reducing WISMO calls.
Mobile driver app — route execution, navigation, proof of delivery and vehicle checks in one app.
Configurable workflows — tailor special handling and delivery instructions per customer or product without added complexity.

FAQ
What is parcel and courier delivery software?
Parcel and courier delivery software plans, dispatches and tracks high-volume pickup and delivery operations in real time. cadis® PUD combines route optimization, automated dispatch and live tracking in one platform built for parcel and courier networks.

Can cadis® PUD insert new orders into a route already in progress?
Yes. Dispatchers can insert pickup or delivery orders into an active route at any time, and cadis® PUD automatically re-sequences stops without a full manual re-plan.

How does cadis® PUD reduce WISMO calls?
cadis® PUD continuously recalculates ETAs from live vehicle and route data and shares them automatically with customers, so recipients know when to expect their delivery.

Does cadis® PUD support automated dispatch by zone, vehicle or SLA?
Yes. The cadis® Rules Engine assigns orders automatically by delivery zone, vehicle type, service level and customer priority — including orders added ad hoc during the day.

‍Is cadis® PUD available on mobile for drivers?
Yes. Drivers use the cadis® mobile app for navigation, route execution, digital proof of delivery and vehicle checks.

‍

LOCATION

Munich, Germany

INDUSTRY

120+

SOLUTION

Logistics / Transportation

IMPLEMENTATION

2025

Keep Reading...

How Kunzendorf Transformed Its Logistics Operations with a Cloud-Based TMS

Kunzendorf, a German piece goods logistics provider operating in key metropolitan areas including Berlin and Stuttgart, needed a secure, reliable, and transparent logistics software solution to manage complex transport operations. By migrating from an outdated on-premise setup to the CADIS SaaS Transport Management System, the company integrated its existing IT landscape, modernized its logistics infrastructure in just two months, improved transport visibility and security, achieved stable cloud performance, and reached over 99% scanner penetration for digital proof of delivery.

Explore More

CSRD Transport Compliance for Last-Mile & Distribution Networks

Last-mile and distribution operations generate granular CSRD transport compliance data requirements — emissions per route, trip, stop and package. cadisCARBON captures and calculates emissions at the most granular level, delivering full CSRD transport compliance traceability from depot to doorstep.

Explore More

CSRD Transport Compliance for Logistics Providers & Carriers

Logistics service providers and carriers face direct CSRD transport compliance obligations across their fleet and customer operations. cadisCARBON delivers accurate, auditable emissions data at the fleet level — with per-customer and per-route breakdowns that meet CSRD transport compliance audit requirements.

Explore More

3PL & Logistics Providers — Branded Shipment Tracking System

Offer a professional, branded shipment tracking system as a value-added service — strengthening client relationships and differentiating your offer. cadisTRACK allows 3PLs to deliver premium shipment tracking experiences under their own brand, without any additional backend complexity or development investment.

Explore More

Last-Mile Delivery Shipment Tracking

Improve customer communication and reduce failed delivery attempts with accurate, live ETAs and real-time shipment tracking status updates. cadisTRACK gives last-mile operators the shipment tracking tools to keep recipients informed at every step — so they are ready to receive their delivery and fewer attempts are needed.

Explore More

Parcel & Courier Shipment Tracking

Provide e-commerce–level shipment tracking transparency to your customers without custom development. cadisTRACK gives parcel and courier operators a ready-to-deploy, branded shipment tracking portal that meets the expectations of today's online shoppers — reducing WISMO calls and improving customer satisfaction at scale.

Explore More

Distribution Centers

Optimize trailer staging and dock utilization to accelerate loading and unloading cycles. cadis® YM gives distribution center managers full visibility of every loading unit on the yard — enabling faster dock assignment, better resource planning and reduced vehicle dwell times.

Explore More

Transport & Transshipment Hubs

Coordinate high-volume yard and gate operations with real-time visibility and intelligent shunting dispatch. cadis® YM reduces congestion and dwell time at busy hubs — keeping trailer flows moving efficiently even under peak conditions.

Explore More

Manufacturing Sites

Control inbound and outbound trailers across production yards and synchronize logistics with manufacturing schedules. cadis® YM eliminates unplanned waiting times at gates and docks — ensuring production lines are supplied on time and finished goods depart without delay.

Explore More

Last Mile Delivery

Optimize daily delivery tours and ensure on-time customer deliveries. cadis® PUD combines intelligent route planning and automated dispatching to maximize the efficiency of last-mile operations — reducing costs and improving customer satisfaction on every tour.

Explore More

3PL & Logistics Service Providers

Standardize and automate PUD processes across multiple customers with configurable, customer-specific workflows. cadis® PUD's flexible rule-based architecture allows 3PLs to offer tailored delivery processes per customer — without adding operational complexity.

Explore More

Parcel & Express Networks

Manage high-speed sorting by route and zone in express hubs — reducing congestion and accelerating outbound departures. cadis® TH handles the pace and volume of parcel networks with real-time visibility and automated sorting at every dock door.

Explore More

LTL & Groupage Operators

Efficiently consolidate and redistribute partial shipments with full control at every handling step. cadis® TH provides structured cross docking for LTL and groupage flows — ensuring accurate sorting, complete traceability and zero information gaps across consolidation terminals.

Explore More